Outsourcing to India reversed

Posted on July 8, 2011 by Economicsteacher@Ashbournecollege

Questions

  1. Why has Santander taken its call centres back to the UK from Mumbai in India?
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2 Responses to Outsourcing to India reversed

  1. Dieu L Nguyen says:
    September 13, 2011 at 12:12 am

    The reason for placing back the call centres to Uk is that India has low quality of staffs. Which would lead to worse services,that makes the Santander less customers, lower the profit of a company

    Reply
    • Economicsteacher@Ashbournecollege says:
      September 15, 2011 at 3:21 pm

      Good point. There may be communication problems with staff based in India calling customers in the UK, which could affect the quality of the customer service.

      Reply

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